Playbook

Client follow-up automation for brokers

Respond faster and keep borrowers and referral partners informed.

  1. Capture every inquiry through one intake form that writes to the CRM.
  2. Trigger an immediate acknowledgment and document checklist tailored to the loan type (DSCR, bridge, SBA, CRE).
  3. Use an AI step to draft personalized status updates from CRM fields. A human reviews and sends anything involving terms or rates.
  4. Set reminders for missing documents and stalled stages; send referral partners a monthly pipeline summary.
  5. Keep compliance in mind: no rate quotes or approval language in automated messages, and retain records per your policies.

Educational framework only; not lending or investment advice.

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